Help & Frequently Asked Questions (FAQ)

Welcome to the Scently Help Center! We’re here to make sure your shopping experience is smooth, stress-free, and filled with your favorite scents. Below you'll find answers to the most common questions. Still need help? Contact us anytime!

 Orders & Shipping

How long does shipping take?

Orders are typically processed within 7-13 business days. Shipping times vary by location:

You’ll receive tracking details once your order ships.

Do you offer international shipping?

Currently, we only ship within the United States. We’re working on expanding — stay tuned!

Can I change or cancel my order?

If your order hasn’t been shipped yet, we may be able to make changes. Please contact us within 12 hours of purchase at customerservice@scently.com.co or through our contact form.

 Payment & Pricing

What payment methods do you accept?

We accept:

  • All major credit/debit cards (Visa, Mastercard, AmEx)

  • PayPal

  • Apple Pay / Google Pay

All transactions are encrypted and 100% secure.

Are your perfumes authentic?

Absolutely. We only sell genuine, brand-name fragrances — no knockoffs or imitations. We work with verified suppliers and wholesalers to bring you authentic scents at unbeatable prices.

 Returns & Refunds

Can I return a product?

Due to the nature of fragrance products and hygiene concerns, we do not accept returns. However, we understand things happen.

We offer refunds on a case-by-case basis depending on the issue (e.g., damaged items, wrong item shipped).

Please contact us with your order number and a description/photo of the issue.

How do I request a refund?

Email us at customerservice@scently.com.co with:

  • Your order number

  • A description of the issue

  • Photos (if applicable)

We’ll review your request within 24–48 hours.

 Account & Notifications

Do I need an account to order?

Nope! You can check out as a guest. But creating an account lets you:

  • Track orders

  • Save favorite products

  • View order history

I didn’t receive my order confirmation. What should I do?

Check your spam or promotions folder. Still nothing? Email us at customerservice@scently.com,co and we’ll resend it.

Contact & Support

How can I contact Scently?

You can reach us through:

Do you have a store I can visit?

We currently operate online only, but we're based in Texas and offer fast shipping throughout the U.S. Follow us on Instagram for upcoming pop-up events and deals!

Still Have Questions?

We’re here to help. Just shoot us a message or email — we’ll take care of you.